Terms and Conditions
TERMS OF SERVICE
Effective Date: November 1, 2023
Company Name: Personal Chef Academy LLC
By submitting payment, you (“Client”) are entering into a legally binding agreement with Personal Chef Academy LLC (“Company”) and agree to the following Terms of Service.
1. NON-REFUNDABLE PAYMENT POLICY
All payments made toward coaching programs, courses, digital products, or services are non-refundable.
This applies to:
- Full payments
- Deposits
- Payment plans or installment agreements
You understand and agree that by submitting payment, you are committing to the full financial obligation, regardless of your level of participation, engagement, or completion.
2. PAYMENT PLAN AGREEMENT
If you enroll using a payment plan, you are responsible for completing all scheduled payments.
- Cancelling a card or payment method does not cancel your obligation.
- You authorize Personal Chef Academy LLC to charge the card on file on the designated due dates.
- Failed payments must be resolved within 3 business days, or your access may be paused and a collections process may begin.
3. CHARGEBACK & DISPUTE POLICY
By agreeing to these Terms of Service and submitting payment, you waive any rights to dispute charges with your bank or credit card provider for services that have been delivered.
Chargebacks filed after accepting these terms will be considered fraudulent and a breach of contract.
If a chargeback is initiated, Personal Chef Academy LLC reserves the right to:
- Provide Stripe with full evidence of your agreement to these terms
- Terminate access to all program materials, services, or future offers
- Pursue legal action and/or submit your account to collections for the full balance
4. ELECTRONIC SIGNATURE & STRIPE COMPLIANCE
You acknowledge that:
- Stripe collects metadata at checkout (IP address, timestamp, browser info, and location data) to confirm your digital consent
- You clicked a required checkbox agreeing to these Terms of Service
- Personal Chef Academy LLC maintains digital records of your consent and transaction
- Stripe is authorized to act as our secure payment processor and may store your card on file for future scheduled charges
In the event of a dispute, the following will be submitted to Stripe as evidence:
- These Terms of Service and your digital agreement
- Your checkout timestamp and IP address
- Login records or access logs from our client portal
- Screenshots or email records confirming delivery of services or communications
5. PROGRAM DELIVERY & ACCESS
Upon successful payment:
- You will receive access credentials and onboarding information via email
- It is your responsibility to check your spam/junk folders or contact support if access is not received within 24 hours
- Access to coaching programs, digital materials, calls, or bonus content begins upon receipt and is considered delivered, regardless of usage
6. ACKNOWLEDGMENT & LEGAL NOTICE
By submitting payment, you confirm the following:
- I have read and agree to these Terms of Service
- I understand this is a legally binding contract
- I understand all payments are non-refundable
- I waive my right to file a chargeback for services rendered
7. MESSAGING SERVICES AND COMPLIANCE WITH A2P REGULATIONS
Personal Chef Academy LLC may provide SMS and messaging services, including Application-to-Person (A2P) messaging. To ensure compliance with industry regulations, you agree to the following:
A. User Consent & Opt-In Requirements
You will only send messages to recipients who have explicitly opted in to receive communications from you.
Opt-in methods must be clear, documented, and verifiable (e.g., web forms, SMS keyword subscriptions, written consent).
You must provide recipients with a clear description of the type and frequency of messages they will receive.
B. Opt-Out Mechanism
Every message you send must include opt-out instructions (e.g., “Reply STOP to unsubscribe”).
When a user opts out, you must immediately stop sending messages to that recipient.
You must process opt-out requests promptly and maintain an up-to-date suppression list.
C. Message Content Restrictions
You must not use our Services to send messages that contain:
Unsolicited marketing or spam
Fraudulent, misleading, or deceptive content
Hate speech, violence, discrimination, or harassment
Obscene, pornographic, or adult content
Illegal activities, such as drug sales, gambling, or unlicensed financial services
High-risk or prohibited categories as defined by mobile carriers and regulators
D. Compliance with Laws and Carrier Guidelines
You agree to comply with all applicable laws and industry guidelines, including:
The Telephone Consumer Protection Act (TCPA)
The CAN-SPAM Act
The CTIA Messaging Principles & Best Practices
Carrier-specific rules for A2P messaging
If required, you agree to register your messaging campaigns with carriers or regulatory bodies. Failure to comply with these requirements may result in suspension or termination of your access to our Services.
Contact Information:
Personal Chef Academy LLC
10818 Tavernay Parkway
Charlotte, NC 28262
+1 (972) 591-0627
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